Terms & Conditions
Customer Data / Privacy Policy
We at Equesta are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms or orders on this website is used to personally identify users that subscribe to this service and will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
Ordering & Payments
Equesta accepts both EFT (electronic funds transfer) and online credit card payments via PayFast. A fully functional shopping cart makes ordering easy. Please quote the order number when making an EFT payment as reference. CASH DEPOSITS ARE NOT ACCEPTED
EFT payments have to reflect in our bank account before goods will be despatched.
PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
Order Returns
If you are not entirely satisfied with your purchase of anything on our website, simply return the item within 14 days of receipt and we will gladly refund you provided the items are returned in the condition they were received, unused and in its original packaging. Any PostNet, SAPO or courier charges are non-refundable unless the items was received in a faulty condition. Should this occur, please email rep.equesta@yahoo.co.za or sales@equesta.co.za as special arrangements will then be made. Equesta recommends that a traceable courier/delivery method should be used when returning all items to ensure the returned items reach our offices as Equesta cannot be held responsible for any damage or loss caused to any returned item whilst in the postal system.
Prices
All items prices are displayed on the website and charged in South African ZAR. Equesta is not currently registered for VAT and as such all prices do not display VAT.
Use and Return of Second Hand Bits
Should the pre-owned bit you purchased from Equesta not be suitable to your horse or pony we will gladly purchase it from you subject to a small usage fee of 25% of the original purchase price.
It is however the purchasers responsibility to ensure the pre-owned bit is sent back to Equesta in a good condition. Please be sure to remove all food dirt, grass and general stains and maintain general hygiene before returning.
Rubber, Plastic or Nathe bits are not however refundable.
Please email us first should you wish to return a pre-owned bit or if you have a pre-owned bit which you would like to sell as we are always on the hunt for good quality pre-owned bits – Not rubber or plastic varieties.
Email address: sales@equesta.co.za
It is recommend that customers wash all pre-owned (second hand horse bits) thoroughly to ensure they are free from any bacteria or germs as Equesta cannot be held responsible for any medical conditions including but not limited to diseases, infections or sores that occur after the use of one of the bits supplied by Equesta. For full details on The BitBox
Return Address
Please email us before returning any item and ensure your returned item is in the same packaging as delivered.
The address to return items to is:
P.O. Box 528
Kliprivier
1871
Email address: sales@equesta.co.za
Across Border Orders
Due to delays in postage/courier services, items displayed on this website will not be available to customers across the border of South Africa.
Compliments and complaints
Please send all complements and / or complaints to
sales@equesta.co.za. Any complains will be dealt with in a confidential manner and within a period of 7 working days.
Security
The Equesta Website makes use of security measures to protect customers from any loss of information under our control. All data is protected using the most advanced methods available to Equesta and no personal or payment details are stored online.
Privacy Statement
Equesta is committed to maintaining customer privacy and will do its utmost best to ensure your privacy is secure and maintained.
Our newsletter requires you to provide your name and email address. To stop receiving email newsletters, simply choose to unsubscribe and you will be removed from the mailing list.
* Equesta endeavors not to affect any statutory rights of its customers.
